Q. How do I get started with Butler Digitizing?

A. Simply click on this link (link to Submit your first free design) to sign up for an account and to submit your first free design.  As soon as you do that you will have an account with us and we will return your first free design to you within 24 hours.  Of course if you need any help signing up you can feel free to call us toll free at (800)731-4537 or (213)406-0424 or send us an email at customer@butlerdigitizing.com.

Q. How Does the entire process work with Butler Digitizing?

A. This process has a few steps, so we will explain each step to you below:

#1 � You will log into your account and submit your design to us, using our online form, or by emailing the design to us.
#2 � Once your design has been processed into our system and approved for digitizing, you will receive a confirmation via email indicating that we have begun production on your design.
#3 � Once your design is complete it will be sewed out by our quality control manager to ensure that the design meets our high quality control standards.
#4 - Once the work is completed and has passed through our quality control, the project will be sent to you via e-mail.   This e-mail will also include the total number of stitches and the amount do payable to Butler Digitizing.   More than 90% of our projects are completed within 24 hours.  You can also log into your account, and download your designs, where they will remain for One years.
#5 - At this point you are free to inspect our work, and if there are any problems, we can be contacted via e-mail.   If you are not satisfied we will do whatever it takes to rectify the problem.

Q. Why the name Butler Digitizing and the butler as a logo?

A. We believe that not enough digitizing houses take digitizing seriously.  A good digitizer will send designs to you on time, provide you with a fair price, and provide you with edits quickly and at no additional charge.  This in turn will allow you to meet your deadlines, and provide your customers with reasonable setup fees.  A good digitizer will not only get the job done, but a good digitizer will increase your customers satisfaction and drive more sales to your business.

A bad digitizer will return digitized work slowly, will provide you with poor quality, will charge you excessively high prices, and will return edits slowly.  A bad digitizer can literally destroy your sales and your company�s reputation.  We have heard horror stories of digitizers taking up to a month to complete a design and digitizers taking weeks to return simple edits.

This is simply unacceptable and at Butler Digitizing we understand the important role a digitizer plays in your embroidery business.  A person hires a butler based on that person�s ability to provide world class service, and based on that persons dependability and trustworthiness.  Likewise we want you to hire us based upon our high quality, world class service and extreme dependability.

Q. Where are you located? Is Butler Digitizing an American owned company?

A. Our headquarters is in South Pasadena, California and we are a 100% American owned company.  We are one of the only American owned digitizing companies offering $6 per 1K stitches.  The benefit you get from dealing with Butler Digitizing is the fact that we are native English speakers, we understand the nuances of the American and Western markets and our designs adhere to American and Western quality control standards. 

When you submit a design or an edit to us you can be rest assured that we will completely understand your request.  If you ever need help you have the advantage of being able to call us on the phone, which is something foreign digitizers simply cannot offer .

Q. What are your rates for digitizing?

A. Our price is $6 per 1K stitches, and there are no hidden charges.  We offer 24 hour turnaround time on about 90% of all designs, and we do not charge extra for our quick turnaround time.  We do not have any minimum charges, meaning if your design is only 500 stitches, you will only be charged $2, no more.  Furthermore, we have a maximum charge of $250 meaning you will never be charged more than $250 for any one project.

Q. Do I have to use the online form to submit a design?

A. We understand that some of our customers think it is a hassle to log into their account and submit designs via an online form.  When developing this new website our staff did their best to make the design submission process as easy and user friendly as possible.  We think submitting a design via our online form is just as easy as submitting a design via email, and the benefits of doing this are tremendous. 

For our large volume customers (customers that submit 50 or more designs per month), it may be preferable to submit designs to us via email.  However, for most of our customers who submit 50 or less designs per month, it is much better to submit designs to us via our online form rather than email.  When you submit a design to us via an online form, the design is automatically processed into our system, and sent directly to the digitizing manager.  When you submit a design to us via email, the design must first be received by one of our sales staff, then manually processed into our system, and then manually sent to the digitizing department.  We recently did a calculation, and on average a design is completed and returned to you 2 times quicker when submitted through our online form.  For edits the difference is even more significant with edits being returned 6 times quicker when submitted through our online form.  If you still insist on sending a design to us via email, please submit the design request to customer@butlerdigitizing.com.  When submitting a design to us via email, please be sure to include the type of format you need (.dst, .pes, .cnd, etc..), the type of material the design will be sewed onto, the desired size of the design, and where the design will be sewed onto (hat, left chest, back).

Q. Can I receive a quote before I decide to have the design digitized?

A. Many of our customers decide to request a quote before having the design digitized.  You can submit a quote to use either via our online form through your customer account, or via email.  Quotes are returned within 30 minutes to 2 hours after having received them.

Q. How do you handle edits?

A. We do our best to make each design perfect before sending it to you.  However, the reality is that a small percentage of designs may have a flaw, or you may decide that you need a small change made to the design.  Edits are generally returned within 1 to 4 hours, and are completed free of charge.  We will edit your design until you are completely satisfied with your design.

Q. How do I make payments for my designs?

A. If your company plans on submitting at least 2 designs per month, or 24 designs in a year, your first design will be free of charge, so that you can judge our company's quality. After this you will be asked to place a credit card on file, which will be charged everytime your design is completed. For volume customers that prefer to be invoiced monthly, we can provide invoicing on a month to month basis. To inquire about monthly invoicing please contact us at 213-984-4839.